FAQ

Payment Authorization:
When you place your order, your payment method will be authorized for the total amount. This means that the funds will be reserved but not immediately deducted from your account.

Payment Capture:
The actual payment will be processed and deducted from your bank account once your order is confirmed and ready for shipment. This usually occurs within [insert number] business days after your order is placed.

Order Confirmation:
You will receive an order confirmation email shortly after your payment is authorized, followed by a shipping notification when your order is dispatch

Save Your Favorites:
Easily add items you love to your wishlist with just a click. This helps you keep track of products you’re interested in without having to search for them later.

Plan Your Purchases:
Use your wishlist to plan future purchases or share it with friends and family for gift ideas. It’s a great way to keep track of what you want!

Access Anytime:
Your wishlist is accessible from your account at any time, making it easy to review and purchase items whenever you’re ready.

Stay Updated:
If there are any price changes or stock updates on items in your wishlist, we’ll notify you, so you never miss out on a great deal.

Inspect Your Order:
As soon as you receive your package, check the items for any damage or discrepancies.

Contact Us Promptly:
If you find a damaged or wrong product, please contact our customer service team within [insert number] days of receipt. You can reach us via Contact Page,  admin@gizmoguides.com , +1 (914) 240 7219.

Provide Details:
When contacting us, please include your order number and a brief description of the issue. If possible, attach photos of the damaged item or the incorrect product to assist us in resolving the issue quickly.

Return Instructions:
We will provide you with instructions for returning the damaged or incorrect item. In most cases, we will cover the return shipping costs.

Replacement or Refund:
Once we receive the returned item, we will process a replacement or issue a refund, depending on your preference and product availability.

Timeframe:
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations if your order has not yet been processed for shipping.

Contact Us:
Reach out to our customer service team via Contact Page,  admin@gizmoguides.com , +1 (914) 240 7219.  with your order number and the details of your request.

After Processing:
Once your order has been processed and shipped, we cannot make any changes or cancellations. However, you can initiate a return for any unwanted items once they arrive.

Refunds:
If you cancel your order before it ships, we will process your refund promptly. Please allow a few business days for the amount to reflect in your account.

Tracking Number:
Once your order has been shipped, you will receive an email containing a tracking number. This unique identifier allows you to follow your package’s journey.

Real-Time Updates:
By entering your tracking number on our website or the carrier’s tracking page, you can access real-time updates on your package’s status, including when it is out for delivery.

Stay Informed:
Tracking provides information about your package’s current location, estimated delivery date, and any potential delays. This keeps you informed and helps you plan for its arrival.

Easy Access:
You can find your tracking number in your order confirmation email or in your account under the “My Orders” section.